How to create an effective
FAQ page
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Websites that have multiple pages usually have a Frequently Asked Questions
(FAQ) page. There are several good reasons why you should create a faq page.
An FAQ page clears out any confusion your custommers might
have about buying product. Remember, a confused mind always says no.
Effective FAQ page creates a positive impression with
your prospect because you’re
acknowledging that their time is precious and they want answers quickly.
An effective FAQ saves you time. The more answers you
provide at your website, the less customer emails you’ll get asking
the same questions over and over.
An effective FAQ page is also a resource of keywords for search engines
and could help you to achieve a better search engine placement. Tips for creating effective FAQ page - how to create a effective FAQ page
Keep your FAQ page updated. Check if the answers still
relevant? Review monthly.
Create a “Table of Contents” at the top of your FAQ page and
put the most asked questions here.
Keep your questions and answers concise. No more than a paragraph. If the
question requires a long, detailed answer, have a link to a separate webpage.
Include contact links at the bottom of each FAQ page so
that custommers can contact you if they still have unanswered questions.
Don’t create your FAQ page as a file that has
to download to read. Most people won’t bother, and they’ll
leave your site frustrated.
Ask good friends or customers
to give you feedback on your products or service. What questions popped into
their minds when they visited your website.
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